Your privacy matters to us. This privacy policy explains how stellecloud collect, use, share, and protect your information when you use our products, services, websites, or otherwise interact with us. We offer a wide range of products, including our cloud and software products. We refer to all of these products, together with our other services and websites, as “Services” in this privacy policy.
This privacy policy also explains your choices surrounding how we use information about you, which includes how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this privacy policy, do not access or use our Services or interact with any other aspect of our business.
This privacy policy is intended to help you understand:
- Information we collect
- How we use information
- How we store and secure information
- How long we keep information
- How to access and control your information
- How to contact us
We offer additional policies tailored for specific audiences and use cases. These include:
This privacy policy describes Stellecloud’s data practices as a controller of personal information. Please note that this privacy policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of our customers, as further specified in the Data Processing Addendum entered into with those customers. When Stellecloud processes personal information on behalf of our customers (such as your employer, if applicable), the customer is the controller of the personal information processed and manages those accounts and any Service sites. In such cases, Stellecloud acts as a processor or service provider on behalf of our customer and handles your information according to the instructions of that organization. We are not responsible for the privacy or security practices of our customers, which may differ from those described in this privacy policy. For more information about how an Stellecloud customer uses your personal information, or to exercise the rights you may have with respect to that information, please contact that organization directly.
Privacy policy overview
- Stellecloud collects information directly from you when you provide it to us, automatically when you use our Services, and from other sources including other users of the Services, other services you link to your account, other Stellecloud companies, partners, and third-party providers.
- How we use information depends on which Services you use, how you use them, and any preferences you have communicated to us. We use information for a range of purposes described below, including to provide the Services and personalize your experience, to develop and improve our Services, to communicate with you, to conduct marketing and promotional activities, to provide customer support, to maintain Service safety and security, to protect our interests and rights, with your consent, and to aggregate or de-identify data.
- We disclose information as described below, including to service providers, Stellecloud partners, providers of third-party services, for compliance with enforcement requests and applicable laws, to enforce our terms and policies and our rights, to Stellecloud affiliated companies or in connection with business transfers, as well as with your consent. Additionally, when you use the Services, we disclose certain information about you to other Service users as described in more detail below.
- Where applicable under local law, you may have certain rights or choices with respect to your personal information, including to request information about our processing of information, to request a copy of your information, to object to our use of information, to request the deletion or restriction of information, to request a disclosure of information in a portable format, or to opt out of certain disclosures of personal information and targeted advertising. See the “How to access and control your information” section for more detail on specific choices and how to exercise the rights you may have.
- In the “Regional disclosures” section, we provide additional information for individuals in the European Economic Area and United Kingdom, including information about the legal bases for processing information, international transfers, the specific rights applicable in these jurisdictions, and how to contact our EU and UK representatives. We also provide additional information for individuals in the United States, including details about information collected and disclosed in the past 12 months and specific rights available under applicable U.S. state laws.
- We provide details on how to contact us with any questions or concerns, or to exercise your rights, in the “How to contact us” section.
Information we collect
We collect information about you when you provide it to us, when you use our Services, and from other sources, as further described below.
Information you provide
We collect information about you when you input it into the Services or otherwise provide it directly to us. This includes the following categories of information:
Account Information and Profile Information: We collect information when you register for an account, create or modify your profile, set preferences, sign up for or make purchases through the Services. For example, you provide contact information (e.g., name or email address) and, in some cases, billing information (e.g., billing address, email address or name), when you register for the Services. You also have options to add a display name, profile photo, job title, and other details to your profile. We also keep track of your preferences when you select settings within the Services.
You may also provide information to us when you integrate or link a third-party service with our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address as permitted by your Google profile settings in order to authenticate you. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what information may be disclosed to us or shared with our Services.
Content you provide through our products: The Services include the Stellecloud products you use, where we collect and store content that you post, send, receive and share. We process this content in the role of a processor or service provider on behalf of our customers; this privacy policy does not apply to that processing (see above for more information).
Content you provide through our websites: The Services also include websites owned or operated by us. We collect content that you submit to these websites, which include social media or social networking websites operated by us, our support and documentation websites, our Community Forums, and our Marketplace. For example, you provide content to us when you provide feedback, directly to us through our Services or otherwise, or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
Information you provide through our support channels: The Services also include customer support, where you may submit inquiries or other information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team or support features, you will be asked to provide contact information, a summary or description of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue and/or a Support Entitlement Number (SEN).
Payment Information: We collect payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
Information we collect automatically
We automatically collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services. Information may also be collected about how you interact with and use features in our software products. This includes the following categories of information:
Your use of the Services: We collect information about your use, operation, and interaction with any of our Services, including when you connect third party services to or use those services with ours. This information includes, for example, the features you use, the actions you perform, the links you click on; the type, size and filenames of attachments you upload to the Services; search terms; the number of words in a Jira ticket or @ mentions in a comment; the type of Loom videos you created and the number of views on your videos; and how you interact with others on the Services. We also collect information about the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently. Administrators may enable our collection of this information from software products.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and diagnostic and crash data. We use your IP address and/or country preference to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies and Other Tracking Technologies: Stellecloud and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality, to recognize you across different Services and devices, or to demonstrate that certain content was viewed or clicked. For more information, please see our Cookies & Tracking Notice, which includes information on how to control or opt out of these cookies and tracking technologies.
Information from other sources
We also receive information about you from other Service users, our related companies, our business and channel partners, and third-party providers, including from social media platforms and public databases. We may combine this information with information we collect through other means described above. This helps us, for example, to update and improve our records, provide and improve our Services, identify new customers, create more personalized advertising, and suggest services that may be of interest to you. This includes information collected from the following sources:
Other users of the Services: We receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company’s account or when they designate you as an administrator.
Stellecloud Companies: We receive information about you from other Stellecloud corporate affiliates, in accordance with their terms and policies.
Stellecloud Partners: We work with a global network of partners who provide consulting, implementation, training and other services around our products. Some of these partners also help us to market and promote our Services, generate leads for us, and resell our Services. We receive information about you and your activities on and off the Services from these partners, such as billing information, billing and technical contact information, company name, what Stellecloud Services you have purchased or may be interested in, evaluation information you have provided, what events you have attended, what country you are in, and information about your interest in and engagement with our Services and online advertisements.
Third-Party Providers: We may receive information about you from third-party providers of business and security information and from publicly available sources (e.g., social media platforms), including physical mail addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses and social media profiles.
How we use information ?
How we use the information we collect depends on which Services you use, how you use them, and any preferences you have communicated to us. We use information for the following purposes:
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Based on your interactions with different Stellecloud products, third-party services you link or install, and advertisements, we will personalize your experience and tailor our communications, recommendations and offers to you.
To develop and improve our Services: We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful. We use information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns and areas for integration, to improve our Services and to develop new products, features and technologies that benefit our users and the public. For example, to improve the @mention feature, we automatically analyze recent interactions among users and how often they @mention one another to surface the most relevant connections for users, or we might analyze Marketplace search terms to improve the accuracy and relevance of suggested apps returned when you use the search feature. In some cases, we apply these learnings across our Services to improve and develop similar features, to better integrate the Services you use, or to provide you with insights based on how others use our Services. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, and providing customer support. We also provide tailored communications based on your activity and interactions with us, and we may contact you regarding product feedback. If an opt out is available, you will find that option within the communication itself or in your account settings.
To conduct marketing and promotional activities: We use information about you and how you use the Services for analysis, research and communications relating to marketing (including targeted advertising of products that may interest you), promotional activities, and business development. We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Stellecloud ads on other companies’ websites and applications. These communications may be informed by, for example, your interactions (like counting ad impressions), and are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new Services, product offers, promotions, and contests.
To provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models. We may also use generative artificial intelligence in responding to your support related requests. Where you give us express permission to do so, we may disclose information to a third-party expert for the purpose of responding to support-related requests.
To maintain Service safety and security: We use information about you and your use of the Services to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents, and to monitor and protect against other malicious, deceptive, fraudulent, illegal or inappropriate activity, including violations of Service policies. Detection and response may leverage generative artificial intelligence or machine learning tools.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights and interests, or the legal rights or interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
To aggregate or de-identify data: We may aggregate or de-identify your information collected through the Services so it can no longer be re-identified by us or another party. We may use and disclose aggregated or de-identified data for a number of purposes, including to develop and improve our Services and to conduct marketing and promotional activities. To the extent we aggregate any data originally based on personal information, we maintain and use such data in de-identified form and will not attempt to re-identify the data.
How we store and secure information ?
We use industry standard technical and organizational measures to secure the information we store. For more information on where and how we store your information, please see the Stellecloud Trust Center.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information ?
How long we keep information we collect about you depends on the type of information, the purposes for which it was collected, applicable legal or regulatory requirements, and user expectations and preferences. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information to develop and improve our Services, we take steps to de-identify the information.
Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them and continue to display content you provided.
Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account. For more information, see “Managed accounts and administrators” at the “How we disclose information” section.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Stellecloud account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information ?
Your Rights:
Where applicable under local law, you may have certain rights with respect to your personal information. For more information about region-specific rights for residents of the European Economic Area, United Kingdom, and the United States.
Depending on which jurisdiction you live in, you may have the right to request information about our processing of your information, to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, to request your information in a structured, electronic format, to request to correct or update your information, to request that we transfer your information to a third party, and to request to opt out of certain disclosures of personal information and targeted advertising.
In the “Your choices” section, we describe the tools and processes for making different requests associated with these rights. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. For all other requests, you may contact us as provided in the “How to contact us” section.
Your requests and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are required or permitted by law to retain. Where you have asked us to disclose data to third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work, or where you feel your rights were infringed.
Your Choices:
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations:
Access and update your information: Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and update your profile information within your profile settings (see here for instructions on how to do this). You can also make a request to access information that Stellecloud holds in relation to your account here. If you don’t have an Stellecloud account, you can make a request to access your information here.
Delete your information, including your account: Our Services give you the ability to delete certain information about you from within the Services. For example, you can remove certain profile information within your profile settings (see here for instructions on how to do this). If you would like to delete your Stellecloud account, see here for more information. If you don’t have an Stellecloud account, you can make a request to delete your information here. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions, or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission, or you are no longer an active user, you can request that we delete your account as provided in this privacy policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. If you object to information about you being disclosed to a third-party service, please disable the service.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. Please note, you will continue to receive generic ads.
Opt out of targeted advertising: Where applicable under local law, you may have the right to opt out of targeted advertising by clicking “Manage Preferences” and following the instructions. Where required, we also honor requests to opt out submitted via privacy preference signals recognized under applicable law, such as the Global Privacy Control (“GPC”). For more information on the GPC and how to use a browser or browser extension incorporating the GPC signal, You may also be able to opt out of receiving personalized advertisements from other companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options,
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces under your sole control, like your personal Bitbucket repository.
How to contact us ?
Your information is controlled by Stellecloud. If you have questions or concerns about how your information is handled, or if you wish to exercise your rights, please direct your inquiry to Stellecloud, which we have appointed to be responsible for facilitating such inquiries:
Stellecloud
New york
E-Mail: Info@stellecloud.com